Win Hearts Weekly: Restaurant Excellence

Win Hearts Weekly is designed for every Chick-fil-A worker, from a brand-new hire learning the basics to an owner or executive leader shaping the future of the restaurant. Each weekly lesson creates opportunities for growth, helping every person develop the mindset, skills, and leadership needed to make a greater impact.

Yes. When you enroll, you'll receive immediate access to the first module. After that, a new module will be released into your course library every 7 days for a full 52 weeks.

This intentional pace is designed to create lasting growth, not information overload. Rather than rushing through the content, you'll have time to reflect, apply what you've learned, and build new habits that lead to meaningful development throughout the year.

It's impossible to list all 52 modules, but here are a few examples of the topics you'll explore throughout the year:

• Care Meets a Core Need of Our Guests
• Every Guest. Every Time.
• Make the Ownership Decision
• Food Safety Is About People
• How to Handle Difficult Guests
• Creating Emotional Connections
• Professionalism at Work
• Back-to-Front Communication
• Cross-Contamination Prevention
• Doing the Right Thing When Nobody's Watching

The course covers a wide range of topics including hospitality, leadership, ownership, communication, food safety, teamwork, professionalism, personal growth, and Chick-fil-A culture. Each weekly lesson is designed to help you become a stronger team member, leader, and person.

Win Hearts Weekly is more than a training course, it's a year-long development system for your entire team. From an employee's first day through their first year, each weekly lesson reinforces the mindset, hospitality, ownership, professionalism, and leadership habits that create a stronger culture and a better guest experience. It's a simple, scalable way to invest in every team member's growth while building the kind of restaurant where people thrive, stay longer, and make a greater impact.